Quick Answer
The "You do not have permission to log in to KnowledgeSmart" error when selecting the KnowledgeSmart Admin Area in the Pinnacle Series Admin Portal occurs because the user's KnowledgeSmart Administrator role has not been configured - this role is set up inside the KnowledgeSmart Admin Dashboard itself, not in the Pinnacle Series Admin Portal, even for a user who already holds full Pinnacle Series Administrator permissions.
What This Article Helps With
This article is for Pinnacle Series Administrators who see the "You do not have permission to log in to KnowledgeSmart" error when selecting the KnowledgeSmart Admin Area from the Pinnacle Series Admin Portal.
Symptoms
A user with full Pinnacle Series Administrator permissions selects the KnowledgeSmart Admin Area navigation item in the Pinnacle Series Admin Portal and receives the error "You do not have permission to log in to KnowledgeSmart."
Cause
This occurs when the user's KnowledgeSmart Administrator role has not been configured. The KnowledgeSmart Administrator role is set up separately, inside the KnowledgeSmart Admin Dashboard - holding full Pinnacle Series Administrator permissions does not automatically grant it.
Resolution
- Have an existing KnowledgeSmart Administrator, or someone else with access to the KnowledgeSmart Admin Dashboard, set up the affected user's KnowledgeSmart Administrator role within the KnowledgeSmart Admin Dashboard.
- Have the affected user select the KnowledgeSmart Admin Area navigation item again from the Pinnacle Series Admin Portal.
Confirm the KnowledgeSmart Admin Area now opens without the permission error.
Helpful Tips
- For help choosing the right KnowledgeSmart Administrator role for the affected user, see What Are the Different Types of KnowledgeSmart Administrator?
- If no one in your organization currently has access to the KnowledgeSmart Admin Dashboard to configure this role, log a support ticket.