Quick Answer
If your account shows fewer Pinnacle Lite licenses than you purchased, this requires a backend adjustment from the Eagle Point Support team to correct the account.
What This Article Helps With
This article is for Pinnacle Series Administrators whose account shows fewer Pinnacle Lite licenses than were purchased.
Symptoms
The account displays fewer Pinnacle Lite licenses than were purchased (for example, 5 licenses appear when 7 were purchased).
Cause
The available documentation does not confirm why this discrepancy occurs. Resolving it requires a backend change to the account, which Pinnacle Series Administrators cannot make themselves.
Resolution
Contact the Eagle Point Support team to request an adjustment so your account reflects the full number of purchased Pinnacle Lite licenses.
Confirm the correct number of purchased Pinnacle Lite licenses now appears in your account.