Quick Answer
If the Auto-Assignments page (Admin Home > Assignment > Auto-Assignment) fails to load or loads with significant delay, clear your browser cache and reload the page; if the issue continues, log a support ticket so Eagle Point Support can investigate.
What This Article Helps With
This article is for Pinnacle Series Administrators whose Auto-Assignments page fails to load or takes a significant amount of time to load.
Symptoms
The Auto-Assignments page, located at Admin Home > Assignment > Auto-Assignment, fails to load or takes a significant amount of time to load.
Cause
The available documentation does not confirm a specific cause for this behavior.
Resolution
- Clear your browser cache.
- Reload the Auto-Assignments page (Admin Home > Assignment > Auto-Assignment).
Confirm the Auto-Assignments page now loads without delay. If the page still fails to load, or continues to experience significant delays after clearing your cache, log a support ticket so Eagle Point Support can investigate and escalate the issue if needed.