Quick Answer
When your organization requires complex passwords, a Pinnacle Series password must be at least eight characters long and contain at least one uppercase letter, one lowercase letter, and one allowed special character.
What This Article Helps With
This article explains the password requirements for Pinnacle Series users and admins and how to change a Pinnacle Series password in Profile & Settings. It applies when your organization does not use single sign-on and you set your own Pinnacle Series password. It also applies when your organization has added password restrictions, such as complexity, expiration intervals, or historical password matching, through the security and authentication settings in the Pinnacle Series admin browser.
Complex Password Requirements
If your organization requires complex passwords, your password must meet all of the following requirements:
- Be at least eight characters in total length.
- Contain at least one uppercase letter and at least one lowercase letter.
- Contain at least one special character. The allowed special characters are ! @ # $ % ^ & *. No other special characters are allowed.
Your organization may also prevent you from reusing a historical password and may require you to change your password at set intervals, such as every 90 days.
How to Change Your Pinnacle Series Password
- Open the user information area of the Pinnacle Series platform.
- Select Profile & Settings.
- Select Change Password.
- In the top box, enter your current password.
- In the middle box, enter your new password.
- In the bottom box, enter your new password again.
- Select Submit.
- Verify the change by signing in to Pinnacle Series with the new password. The available documentation does not describe a confirmation message after you select Submit.
Helpful Tips
- Do not use personal information, such as your name, birthday, user name, or email address, in your password.
- Use a longer password. A password longer than the minimum is more secure.
- Do not use the same password for more than one account. If someone discovers one password, every account that uses it is exposed.
- Avoid dictionary words. For example,
swimming1is a weak password. - Avoid common passwords such as
password,123456, andwelcome.
Common Questions
Why do I need to set my own Pinnacle Series password?
Your organization is not using single sign-on for Pinnacle Series, so you must set and manage your own password.
Why was my new password not accepted?
Your organization may require complex passwords, prevent reuse of historical passwords, or both. Check the requirements in this article against your new password. The available documentation does not list the exact message shown when a password is rejected.
Do all Pinnacle Series users need a complex password?
No. The complex password requirements apply when your organization requires complex passwords as part of its security and authentication setup.