Quick Answer

Pinnacle Series is Eagle Point Software's platform for learning, productivity, and on-demand answers - use Global Search, Library Browsing, or AI Chat to find information, self-enroll in courses and Learning Paths that match your role, and personalize your profile and tools.

What This Article Helps With

• Finding content and answers using Global Search, Library Browsing, and AI Chat
• Self-enrolling in courses and Learning Paths that match your role or goals
• Understanding how the KnowledgeSmart integration personalizes learning based on your skill gaps
• Personalizing your user profile and installing Pinnacle Series User Tools
• Completing recommended Day 1 goals as a new Pinnacle Series user

Search. Solve. Learn.

Pinnacle Series isn't just for training - it's also a daily productivity resource. Whether you're looking to upskill over time or solve a challenge in the moment, there are three ways to find the right information:

• Global Search – Type a keyword or phrase into the top-right corner to get instant access to videos, guides, workflows, and documents curated for your tools, role, and industry.
• Library Browsing – Explore structured content organized by discipline, product, or job function. Useful for discovering new topics or working through a Learning Path in depth.
• AI Chat – Ask AI Chat for step-by-step help, quick references, or learning suggestions at any time.

Whether you need to learn something new or troubleshoot on the fly, Pinnacle Series is built to deliver the right information when you need it.

Helpful Resources

• Browsing and Searching for Content
• Maximizing Search Results – Discover Interactive Filtering
• Navigating Videos
• Navigating Documents
• Navigating Workflows
• How to Share Content in Pinnacle Series

Enroll in Learning That Matters to You

Pinnacle Series gives you control over your own learning, rather than waiting for assignments. You can:

• Choose courses or full Learning Paths aligned to your role, project needs, or career goals
• Learn at your own pace and on your own schedule, whether you need a quick refresher or deep skill-building
• Track your progress with platform indicators and notifications
• For selected Learning Paths, use the KnowledgeSmart integration, which provides personalized learning based on your skill gaps

Helpful Resources

• Master Your Learning Journey
• Assignments Overview

Personalize Your User Profile

Customize your experience by setting up your user profile. You can:

• Upload a profile image to personalize your experience
• Select your preferred language to view translated navigation and content
• Install and activate Pinnacle Series User Tools for additional functionality

Helpful Resources

• Personalize Your User Profile
• Pinnacle Series User Tools Overview

Your Day 1 Goals

• Use Global Search and the interactive filter panel to find something helpful
• Explore your libraries and self-enroll in a course relevant to your role or project
• Use AI Chat for step-by-step support without leaving your workflow
• Bookmark a resource for quick access later
• Enroll in Navigating Your Pinnacle Series User Journey for structured onboarding

Pinnacle Series is built to help you solve challenges, build skills, and stay productive from day one.

Still Need Help?

If you have questions about getting started with Pinnacle Series, log a support ticket.