Quick Answer
A Pinnacle Series session times out after 60 minutes of inactivity. A Session Warning modal appears after 55 minutes of inactivity and stays on screen for the final 5 minutes, giving the user a chance to select Continue Session before being logged out.
What This Article Helps With
- Understanding how long a Pinnacle Series session stays active before timing out
- Understanding the 55-minute inactivity warning and what happens if it isn't acknowledged
- Understanding how user activity resets the session timer
- Understanding how watching a video or SCORM package affects the session timer
- Understanding this behavior in both the standard Pinnacle Series browser experience and the Admin Portal
How Session Timeout Works
- A session timer of 60 minutes starts when a user logs in. This applies in both the standard Pinnacle Series browser experience and the Admin Portal.
- Pinnacle Series tracks the session timer separately for each browser tab, so the timer in one tab does not affect another tab you have open.
- After 55 minutes of inactivity, a Session Warning modal appears and stays in focus for the remaining 5 minutes as the user approaches the 60-minute timeout. The modal reads: "Your session is about to expire. You will be logged out due to inactivity. Time remaining: 5 minutes." The displayed time counts down each minute (5, 4, 3, 2, 1) as long as the user remains inactive.
- Selecting Continue Session on the warning modal, or any other user action such as clicking or scrolling, resets the 60-minute timer.
- If the Session Warning modal is not acknowledged, the user's session expires at 60 minutes and they are logged out automatically — no action is required to trigger the logout. A Session Expired modal reading "You were logged out due to inactivity" may display briefly, with an OK button, but the user does not need to select OK to be signed out.
- After logout, the user is signed out of the application and redirected to the Pinnacle Series login page.
Session Timeout While Watching Video or SCORM Content
While a user is actively watching a video or SCORM package, the 60-minute inactivity timer pauses. If the video or SCORM package is itself paused, the inactivity timer resumes. This behavior is documented for the standard Pinnacle Series browser experience; the available source material does not confirm whether it also applies in the Admin Portal.
Helpful Tips
- If you need more time while reviewing content, select Continue Session as soon as the Session Warning modal appears, or perform any action such as scrolling or clicking to reset the 60-minute timer.
- Because each browser tab is tracked separately, leaving one Pinnacle Series tab idle will not keep another active tab from timing out, and vice versa.
Common Questions
Is Session Timeout the Same in the Admin Portal as in the Standard Browser?
Yes. The 55-minute warning and 60-minute timeout work the same way in the Admin Portal as in the standard Pinnacle Series browser experience. The documented exception for videos or SCORM packages pausing the timer is specific to the standard browser experience and is not confirmed for the Admin Portal.
What Happens if I Don't Respond to the Session Warning Modal?
Your session expires at the full 60 minutes of inactivity and you are logged out automatically, without needing to click anything. You are redirected to the Pinnacle Series login page.
Does Watching a Video Prevent My Session from Timing Out?
Yes, in the standard browser experience. While you are actively watching a video or SCORM package, the inactivity timer pauses. If you pause the video or SCORM package, the inactivity timer starts running again.