Applies To:
Follow this guidance if your organization is not making use of SSO or Azure for user provisioning.
Common Causes/Issues:
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You have forgotten your Pinnacle Series password.
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You may be entering your password with a case or white space variance.
Solution Overview:
- You will need to request a password reset.
- Once you have followed the steps you will be prompted to enter your new password.
- You can update the temporary password to one of your own choosing from within your user profile.
Tactical Rundown:
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Navigate to: https://portal.pinnacleseries.com/#/login
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Hover your mouse inside the password box.
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Select the forgot password link.
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You will receive the following confirmation box.
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Look out for an email as per the below example. Follow the link and enter your verification code to reset your password.
Still Need Help?