Applies To: 

• Technical administrators
• Learning Managers
• Users

Common Causes/Issues:

• You would like to troubleshoot why Pinnacle Series is running slow for yourself or for your users.

Solution Overview:

• Clear Browser Cache
  • Clear your browser's cache to an 'All-Time' setting for best results.
    Preferred browsers for accessing Pinnacle Series are Chrome and Edge.
• Perform a Speed Test
  • Test your latency speeds to our North Central U.S. data center using the following Azure 2.0 speed test link: Azure Speed Test
    
    
• Refresh Browser
  • If Pinnacle Series is unresponsive at login, with the browser's time-out wheel spinning and the portal not loading, try refreshing the browser. Confirm whether this improves the responsiveness.
    
    
• Screen Share or Recording
  • Share a screen recording or screen share of the experience so we can view what is occurring.
    Include a screen share of the Developer Tools -> Console tab to view any associated errors (accessed via Fn + F12 keyboard keys).

Additional Troubleshooting Steps

1. Network Connection

   • Ensure you have a stable and strong internet connection. Try switching between a wired connection and Wi-Fi to see if performance improves.
     
     

2. Disable Browser Extensions

   • Some browser extensions or add-ons might interfere with Pinnacle Series's performance. Try temporarily disabling them to see if the issue resolves.
     
     

3. Update Browser

   • Make sure you are using the latest version of your browser. Outdated browsers may not be fully compatible with Pinnacle Series.
     
     

4. Check System Resources

   • Ensure your computer meets the minimum system requirements for running Pinnacle Series.
   • Close unnecessary programs and browser tabs to free up system resources.
     
     

5. Reboot Your System

   • Sometimes, a simple reboot of your computer or device can resolve performance issues.

Still Need Help? 

Log a support ticket