Quick Answer
Logging in to a secondary or shared account may automatically authenticate your primary account instead, because the browser caches your primary account's SSO session; use an Incognito or Private browsing window to log in to the secondary account without triggering this.
What This Article Helps With
This article is for Pinnacle Series users who need to log in to a secondary, shared, or testing account, but find the browser automatically authenticates their primary account instead.
Symptoms
When attempting to log in to a secondary, shared, or testing account, the system bypasses the login screen and automatically authenticates the user's primary account. This can occur even if the secondary account has been explicitly excluded from Single Sign-On (SSO).
Cause
This is expected behavior. SSO logins and active Microsoft account sessions are cached in the browser to provide a seamless login experience. Because the browser remembers the primary account's login and active Microsoft session, it automatically authenticates the primary user regardless of which email is entered at the login screen.
Method 1: Use an Incognito or Private Window (Recommended)
An Incognito or Private browsing window prevents your cached credentials and active Microsoft session from being applied, allowing you to manually authenticate the secondary account.
- Open an Incognito or Private browsing window.
- Navigate to the Pinnacle Series login page.
- Log in using the secondary or shared account's credentials.
Confirm you are logged in to the intended secondary or shared account before proceeding.
Method 2: Clear Your Browser Cache
This is a temporary fix. It works only for the first login after clearing the cache, or until you sign back in with your primary account, at which point the primary account's credentials will be cached again.
- Clear your browser's cache and login information using the All time date range.
- Log in to the secondary or shared account.
Confirm you are logged in to the intended secondary or shared account before proceeding.
SSO Configuration for Shared Accounts
- If the shared account is a valid Active Directory account with a functioning Microsoft email and password login, it can be used with SSO.
- If the shared account is not in Active Directory, it must be excluded from SSO to allow manual password sign-in.