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Pinnacle Series Browser Usage

Knowledgebase articles related to the usage of the browser-based Pinnacle Series platform.

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Accessing Pinnacle Series Support

Applies To: 

  • All Admins
  • All Users

Common Causes/Issues:

  • You would like to learn how to contact the Eagle Point Customer Support team.

Solution Overview:

  • The Pinnacle Series support help desk is hosted by a platform called Zendesk.
  • There is SSO (Single Sign-On) configured between Pinnacle Series and the support helpdesk.
  • The easiest way to access the support help desk is by clicking the Support button (bottom right) from within the platform.

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  • This will authenticate you as a Pinnacle Series user and you won't need to login to the support help desk area to raise a support ticket or view a Knowledge Base article.

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Tactical Rundown:

To submit a support request click the 'Submit a request' button top right and follow the prompts.

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  • To view a Knowledge Base article start by browsing by product.
    • Select Pinnacle Series or KnowledgeSmart.

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    • Search the Knowledge Base area by using the search bar at the top.

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    • You can also browse all published Knowledge Base articles or find content by category.

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Still Need Help? 

Log a support ticket