Quick Answer
Pinnacle Series saves the state of the left-hand menu when you log out, so if the left-hand menu was collapsed at logout it stays collapsed by default until you expand the menu and log out again.
What This Article Helps With
This article explains why the Pinnacle Series left-hand menu opens in a collapsed state, showing icons only, each time you log in. The issue occurs when the left-hand menu was collapsed at the moment you last logged out, because Pinnacle Series keeps that menu state as your default for future logins. The article shows how to restore the expanded left-hand menu as your default.
What You Might See
- The left-hand menu shows only icons, without menu names, when you log in to Pinnacle Series.
- The left-hand menu is still collapsed at your next login, even though you expanded the menu during an earlier session.
- An expand arrow (») is displayed at the top of the left-hand menu.
How to Fix It
- Log in to Pinnacle Series.
- Select the expand arrow (») at the top of the left-hand menu.
- Check that the left-hand menu is now expanded.
- Log out of Pinnacle Series without collapsing the left-hand menu.
- Log back in to Pinnacle Series.
- Confirm that the left-hand menu opens in the expanded state. If the left-hand menu is expanded when you log in, the new default has been saved.
Helpful Tips
- Pinnacle Series saves the left-hand menu state only at logout. Expanding the left-hand menu during a session does not change your default if you collapse the menu again before logging out.
- If you prefer the collapsed left-hand menu, collapse the menu and then log out. Pinnacle Series keeps the collapsed left-hand menu as your default.
Common Questions
Why does this happen?
The left-hand menu was collapsed when you last logged out. Pinnacle Series retains the left-hand menu state at logout and applies that state as your default the next time you log in.
What should I check first?
Check whether the left-hand menu is expanded before you log out. The left-hand menu state at logout determines how the menu appears when you next log in to Pinnacle Series.
Will this affect existing users?
No. The left-hand menu default is saved for your own login, so expanding or collapsing your left-hand menu does not change how the menu appears for other Pinnacle Series users.