Quick Answer
On an account with Single Sign-On (SSO) enabled, log in for the first time by entering your company email address on the login page - no password is required, and SSO authentication is triggered automatically.
What This Article Helps With
This article is for users logging in to Pinnacle Series for the first time on an account with Single Sign-On (SSO) enabled.
Log In for the First Time with SSO Enabled
- Navigate to the Pinnacle Series login page.
- Enter your company email address.
- Do not enter a password. SSO authentication is triggered automatically after you enter your email address.
Confirm you are signed in to Pinnacle Series.
Why "Reset Password" Produces an Error
Do not use the Reset Password link on an account with SSO enabled. Because SSO accounts do not use a Pinnacle Series password, attempting to reset a password produces an error. If you are unable to log in, contact your administrator instead of attempting a password reset.