Quick Answer
Assignment links in notification emails fail to open for standard users when the Explore course's assignment URL points to the Admin Portal instead of the Home Portal; updating the URL to the Home Portal resolves it.
What This Article Helps With
This article is for Pinnacle Series Administrators whose users are unable to open assignment links received in notification emails.
Symptoms
Users are unable to open assignment links received in notification emails - the links fail to connect or do not open as expected.
Cause
This is typically a configuration issue rather than a platform defect. The assignment URL configured within the Explore course is pointing to the Admin Portal (for example, https://portal.pinnacleseries.com/administration/...) instead of the Home Portal. Standard users do not have Admin Portal access, so the link fails for them.
Resolution
- Open the affected course in Explore.
- Review the assignment URL currently configured for the course.
- Confirm whether the URL points to Admin Portal > Assignments rather than Home Portal > Assignments.
- If the URL points to the Admin Portal, update it to point to the Home Portal > Assignments page instead.
Confirm the fix by testing the assignment link from a notification email as a standard user and verifying it opens the Home Portal > Assignments page.