Quick Answer
Renaming a folder in the Admin Portal while in List View may apply the new name to the wrong folder; switch to Tile View before renaming a folder to avoid this known issue.
What This Article Helps With
This article is for Pinnacle Series Administrators who need to rename a folder in the Admin Portal and want to avoid a known issue that can rename the wrong folder when using List View.
Symptoms
When renaming a folder in the Admin Portal using List View, selecting Edit from the three-dot menu may open a dialog box showing the name of a different folder in the folder tree. If the name is changed and saved, it renames the incorrect folder instead of the intended one.
Cause
This is a known issue that occurs specifically when viewing and editing folders in List View.
Workaround
Until a permanent fix is released, you can avoid this issue by editing folders in Tile View instead of List View.
- Navigate to the Admin Portal.
- Change the display setting from List View to Tile View.
- Select the three-dot menu on the intended folder.
- Select Edit to rename the folder.
Confirm the dialog box shows the name of the intended folder before saving your change.