Quick Answer
Two separate toggles control whether missed in-app notifications are emailed to users: an Admin-level toggle that governs the whole system, and a User-level toggle, visible only when the Admin toggle is enabled, that lets each user opt in or out individually. Neither toggle affects emails an Admin sends directly from SPARK, Assignments, or Users.
What This Article Helps With
This article explains the difference between the Admin Email Notification Toggle and the User Email Notification Toggle, how they interact, and which emails they do not control.
Admin Email Notification Toggle
- Controls whether unseen in-app notifications are automatically emailed to users.
- When enabled, any notification not viewed within approximately 5 minutes is emailed.
- When disabled, in-app notifications still work, but missed notifications are not emailed.
- Does not affect emails an Admin explicitly sends from Assignments, SPARK, or Users — those emails send regardless of this toggle if enabled within those features.
User Email Notification Toggle
- Only visible to a user when the Admin Email Notification Toggle is enabled.
- Controls whether missed in-app notifications are emailed to that specific user.
- When enabled, the user receives emails for notifications missed within the delivery window.
- When disabled, that user only receives in-app notifications.
- Does not affect emails an Admin explicitly sends from Assignments, SPARK, or Users.
- Cannot override the Admin-level setting.
Common Questions
If the Admin toggle is off, can a user still turn on their own email notifications?
No. The User Email Notification Toggle is only visible when the Admin Email Notification Toggle is enabled, so a user cannot control this setting while the Admin toggle is off.
Does turning off these toggles stop emails sent directly from Assignments or SPARK campaigns?
No. Emails that an Admin explicitly sends from Assignments, SPARK, or Users are not governed by either toggle and send regardless, if enabled within those features.
If the Admin and User toggles conflict, which one applies?
The Admin-level toggle takes priority. The User toggle cannot override the Admin-level setting.