Applies To:
All users.
Common Causes/Issues:
You have either entered an incorrect password or the password entered does not match the user's Active Directory password.
Solution Overview:
If Single Sign-on (SSO) is enabled for your organization's Pinnacle Series platform a password is not needed to enter for authorization.
If MFA is enabled on your environment, please check for any changes that may be preventing user sign in to Pinnacle Series.
If a password is required for sign in to Pinnacle Series, and SSO Auth is currently enabled, please exclude the user(s) from SSO access to Pinnacle Series.
Multi-Factor Authentication (MFA)
If SSO is enabled, the likely problem could be that the organization and/or user has enabled Multi-factor Authentication (MFA). Pinnacle Series does not support MFA at this time.
To continue to use Pinnacle Series with MFA enabled ask your Pinnacle Series Administrator to toggle on "Do Not Use Single Sign-On".
Tactical Rundown for (MFA) solution
The Pinnacle Series Administrator will modify the user with the following route:
Peak Experience Administration (Browser) Portal
- Navigate to Users.
- Search for the user in the search navigation box.
- Select the checkbox next to the user's display name.
- Select the pencil icon to edit the user.
- Select the 'Exclude Users from SSO' option and click the submit button.
Related Article(s):
Password Authentication Settings - Browser Admin
Unable to Sign into Pinnacle Series
Pinnacle Series Crashes after Sign-in
Pinnacle Series Unable to Communicate with Server
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