Quick Answer
Pinnacle Series automatically signs a user out after 60 minutes of inactivity; watching an embedded video counts as activity, so a user should not be signed out while actively watching a video, provided total inactivity elsewhere in the session does not reach 60 minutes.
What This Article Helps With
This article is for users and course designers who want to understand how the Pinnacle Series session timeout interacts with embedded video playback, or who experience an unexpected sign-out while watching a video.
Session Timeout and Video Playback
Pinnacle Series automatically signs a user out after 60 minutes of inactivity. Watching an embedded video is not expected to trigger this timeout - for example, a user watching a 20-minute video should not be signed out partway through, as long as total inactivity elsewhere in the session does not reach the 60-minute limit.
Unexpected Timeout During Video Playback
Symptoms: a user is signed out of Pinnacle Series while watching an embedded video, before the 60-minute inactivity limit should have been reached.
Cause: this is not expected behavior and is likely a temporary system issue rather than a change to how the timeout is configured.
Resolution:
- Log back in to Pinnacle Series.
- Return to the course to continue. Available documentation does not confirm whether the video's playback position specifically is retained after a premature timeout - if the video restarts from the beginning, this is expected.
If the premature timeout issue persists across multiple sessions, or your course progress does not appear as expected after logging back in, log a support ticket.
Helpful Tips
- For general information on how the Pinnacle Series inactivity timeout works outside of video playback, see "Session Timeout Duration and Behavior in Pinnacle Series."