Quick Answer
Pinnacle Series Reporting, including the Admin Portal's embedded Project Dashboard, does not update in real time; report data typically refreshes on a delay of approximately 15 to 30 minutes, so a short lag before new activity appears in a report is expected rather than a sign of missing or broken data.
What This Article Helps With
This article is for Pinnacle Series Administrators who notice a delay between an action occurring in Pinnacle Series - such as a course completion, assignment change, or new enrollment - and that action appearing in Reports or the Project Dashboard.
Symptoms
An action performed in Pinnacle Series does not immediately appear in Reports or in the Admin Portal's embedded Project Dashboard.
Cause
Pinnacle Series Reporting, including the Project Dashboard, does not reflect activity in real time. Verified support cases describe report data refreshing on a cycle of approximately 15 to 30 minutes, consistent with other Pinnacle Series reports. A short delay between an action occurring and that action appearing in a report is expected behavior, not an indication that data is missing or incorrect.
Resolution
- Wait approximately 15 to 30 minutes after the action occurs.
- Refresh or re-run the report.
Confirm the expected data now appears in the report. If the data still does not appear after 30 minutes have passed, log a support ticket, since this may indicate an issue beyond the normal refresh delay.