Quick Answer
Peak organizes reporting into five areas - User Management Reports, Usage Reports, Learning Reports, Assessment Reports, and Content Reports - each built to answer a specific business question about your Pinnacle Series and KnowledgeSmart data.
What This Article Helps With
This article is intended for Pinnacle Series administrators who want a strategic overview of Peak reporting. It explains the five reporting areas available in Peak, how to identify the right reporting area for a given business question, and what each area shows about engagement, behavior, learning progress, skills growth, and content governance.
About Peak Reporting
Peak provides a unified reporting landscape designed to help organizations understand engagement, behavior, learning progress, skills growth, and content governance, all in one place. Each reporting area answers a specific business question, so teams can find the insight they need without navigating complex data structures.
This article gives you a strategic understanding of the five reporting areas and how they work together to support adoption, enablement, optimization, and continuous improvement across your digital learning ecosystem.
The Five Reporting Areas
User Management Reports
Engagement, login activity, and adoption trends.
Usage Reports
Content access, search behavior, and user interest.
Learning Reports
Course progression, completions, and Learning Path tracking.
Assessment Reports
Competency, scores, time taken, and skill gaps.
Content Reports
Inventory, content types, publishers, content governance, and Library structure.
Find the Right Report
Start with your question, then use the table below to find the right reporting area.
| Your Question | Go To |
|---|---|
| How many users are provisioned for? Who is active in Pinnacle Series and KnowledgeSmart? | User Management Reports |
| What are people doing? What resource types are most popular? What are users searching for? | Usage Reports |
| How are learners progressing? How much time are users spending learning? | Learning Reports |
| What competencies and skill gaps do we have? How are users progressing through assessment assignments? | Assessment Reports |
| What content do we own or need to govern? Sharing content URLs. | Content Reports |
User Management Reports
User Management Reports help you understand who is active in the platform. This area focuses on engagement, login behavior, activation, and adoption trends.
- Track adoption: total vs. unique logins over time.
- Measure engagement: login frequency, login histogram, returning users.
- Analyze registration: new users created month-by-month.
- Export logins: full user-level login data for audit or reporting.
Good for answering:
- "Are people logging in regularly?"
- "What teams or regions show the strongest adoption?"
- "Did our rollout campaign drive actual engagement?"
Usage Reports
Usage Reports reveal what users actually do in the platform. These insights show content demand, search patterns, and behavioral intent.
- See content demand: top accessed videos, documents, workflows.
- Understand user intent: most common search terms.
- Spot content gaps: searches with no results.
- Drill into access trends: content usage over time.
Good for answering:
- "What content do people value most?"
- "What are teams actively trying to learn?"
- "Do we have content gaps we should fill?"
Learning Reports
Learning Reports show structured learning performance: assigned Courses, completions, item-level tracking, quiz attempts, and Learning Path progression.
- Monitor learning progress: not started, in progress, completed.
- Identify delays: users stuck on specific items.
- Confirm compliance: export Course enrollments and completions.
- Analyze quizzes: attempts, scores, pass/fail trends.
Good for answering:
- "Is everyone completing their assigned training?"
- "Which Courses get the most traction?"
- "Where are learners getting stuck?"
Assessment Reports
Assessment Reports reveal competency levels, score distribution, skill gaps, time taken, completion status, and triggered learning recommendations.
- Measure competency: average score, highest/lowest results.
- Analyze time vs. performance: effort compared to outcome.
- Track completions: who finished, who abandoned.
- Review Learning Tags: recommended resources based on results.
Good for answering:
- "Where are our biggest skill gaps?"
- "How do teams compare in competency?"
- "Is training improving assessment performance?"
Content Reports
Content Reports provide a complete inventory of your entire learning Library, including content type distribution, ownership, publishers, structure, and governance readiness.
- Audit your content: total videos, documents, workflows, quizzes.
- Review publishers: internal teams vs. vendor-provided content.
- Identify non-published or stale items: cleanup and governance opportunities.
- Export full content list: ideal for audits, restructuring, and migrations.
Good for answering:
- "What content do we actually have?"
- "Who owns and maintains which content?"
- "Where do we need updates, cleanup, or expansion?"