Quick Answer
If a Universal Document created or imported as an HTML file type cannot be edited natively, and embedded external links (such as YouTube links) do not function, recreating the content in a standard, non-HTML document typically resolves both issues.
What This Article Helps With
This article is for Pinnacle Series Administrators whose document - created or imported using HTML - cannot be edited, has embedded external links that don't function, or both.
Symptoms
A document's embedded external hyperlinks (such as YouTube links) do not function. The document may also be difficult or impossible to edit, with UI issues appearing when an edit is attempted.
Cause
This can occur with documents that were created or imported using HTML. HTML formatting can prevent a document from being edited natively within Pinnacle Series, and can break the functionality of embedded external links. Available documentation does not confirm whether this affects every HTML-type Universal Document or only documents created through a specific import path — if you encounter these symptoms, the resolution below applies regardless of how the document was originally created.
Resolution
- Open the affected HTML document and copy all of its content.
- Create a new, standard (non-HTML) Pinnacle Document.
- Paste the copied content into the new document.
- Add the new document to the appropriate course or module in place of the original HTML document.
Confirm the new document can be edited normally and that its embedded external links now function correctly.
Helpful Tips
- If you don't want to recreate the entire document, you can instead extract just the external links from the affected HTML document and incorporate them into a separate, non-HTML document so the links function correctly for users.