Quick Answer
Issues within a custom SCORM course - a course not provided by Pinnacle Series, with its own embedded quizzes - are usually outside Pinnacle Series' control once the course is launched, since the platform does not manage how a custom course's content or quizzes behave internally.
What This Article Helps With
This article is for Pinnacle Series Administrators and users experiencing unexpected behavior within a custom SCORM course - a course not provided by Pinnacle Series.
Symptoms
Unexpected or unwanted behavior occurs within a custom SCORM course, including its embedded quizzes.
Cause
Custom SCORM courses are built and packaged independently of Pinnacle Series. Pinnacle Series launches the course, but does not control how the course's content or embedded quizzes behave once it has been launched.
Resolution
- Determine whether the issue is specific to the course's own content or quiz, or whether it appears to involve the Pinnacle Series platform itself (for example, the course fails to launch at all).
- If you believe the issue is related to the Pinnacle Series platform rather than the course content, capture a screen recording of the issue as it occurs.
- Share the screen recording with Eagle Point Support for investigation.
Support will confirm, based on the recording, whether the issue originates with the Pinnacle Series platform or with the custom course file.