Quick Answer
Deleting a SCORM Course and importing the SCORM package again creates a new course object in Pinnacle Series, so learning history is split between the old and new Course; use Upload New Package on the existing SCORM Course instead.
What This Article Helps With
This article explains why completion history for a SCORM Course appears split or missing after the SCORM package was deleted and imported again. Learning history follows the course object ID. Reimporting creates a new course object ID, while replacing the package inside the existing SCORM Course keeps the same ID.
What You Might See
- Learners who completed a SCORM Course must complete the Course again.
- Reports show two separate records for what appears to be the same SCORM Course.
- Completions recorded before a SCORM update do not appear against the current SCORM Course.
How to Fix It
To update a SCORM Course without splitting learning history, replace the package inside the existing SCORM Course.
- Select Content in the left-hand navigation.
- Open the existing SCORM Course.
- In the Course Content section, select Upload New Package on the SCORM item.
- In the Upload SCORM File window, drag the new .zip package into the upload area, or select Browse Files and choose the .zip package.
- Select Save & Publish.
- Open Reports and confirm that existing learner progress and completions still appear for the SCORM Course.
Helpful Tips
- Never delete a SCORM item to update its content. Deleting a SCORM Course permanently removes its learning history.
- If history is already split, keep both Courses. Archive the old Course and give both Courses the same base name so reporting users can filter them together, for example [ARCHIVED] Revit Fundamentals (2024) – Retired Oct 2026.
- The Upload SCORM File window accepts .zip packages only.
Common Questions
Why did reimporting a SCORM package reset learner completions?
Reimporting a SCORM package creates a new course object, and learning history stays with the original course object ID. The new Course starts without the previous history.
Can I combine the old and new history into one Course?
The available documentation does not confirm a way to merge learning history between Courses. Archive the old Course and use a shared naming convention so both Courses can be reported on together.
How do I update a SCORM Course without losing history?
Select Upload New Package on the SCORM item in the existing SCORM Course. Replacing the package keeps the same course object ID and preserves learning history.