Quick Answer

A custom certificate of completion can be uploaded in two places: Content Tools Default Certificate of Completion sets the account-wide default, while an individual Learning Path can override it with its own certificate via Add Certificate at the bottom of its edit screen. Both accept a Word document (.doc, .docx, or .rtf, up to 5MB) using placeholder fields such as <USERNAME> and <COURSENAME>.

What This Article Helps With

This article is for Content Administrators who want to upload a custom account-wide certificate of completion, override it for a specific Learning Path, or understand which placeholder fields the certificate template supports.

Set the Account-Wide Default Certificate

1. Open Content.
2. Select Tools.
3. Select Default Certificate of Completion.

4. Select Download Template for a starting template, if needed.

   

5. Drag and drop your completed Word document onto the upload area, or select Browse Files to choose it. The file must be a .doc, .docx, or .rtf file no larger than 5MB.
6. Select Save.

Confirm the new certificate is issued the next time a user completes a course that uses the account-wide default certificate.

Certificate Placeholder Fields

The downloaded template includes placeholder fields that are automatically populated when the certificate is issued, including:

• <USERNAME> — the name of the user who completed the content.
• <LPNAME> and <COURSENAME> — the Learning Path and Course name.
• <TIME_HRS> — the duration, in hours, shown alongside a <TIME_LBL> label tag.
• <COMPLETE_DATE> — the date the content was completed.

Keep these placeholder fields intact in your uploaded document so they populate correctly on the issued certificate.

Add a Custom Certificate to a Learning Path

A Learning Path can use its own custom certificate instead of the account-wide default.

1. Open the Learning Path in edit mode.
2. Scroll to the bottom of the Learning Path Content list.
3. Select Add Certificate.
4. In the Learning Path Certificate of Completion window, drag and drop your Word document onto the upload area, or select Browse Files to choose it, following the same file-type and size requirements as the account-wide default.

5. Select Done.

   

Confirm the Learning Path's certificate status no longer shows "No Certificate for this Learning Path," and that the custom certificate is issued the next time a user completes this Learning Path.

Subscription Content Always Uses the Default Certificate

Completions of subscription content always use the account-wide default certificate of completion, regardless of any custom certificate uploaded for the Learning Path or account.

Helpful Tips

• To remove a Learning Path's custom certificate and revert to the account-wide default, open the Learning Path's certificate window and select Restore Default.
• For other settings that affect whether a certificate is available to a learner at all (such as completion triggers), see What Settings Affect Certificate Availability for Learners? - this article covers the certificate's content and upload.

Still Need Help

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