Quick Answer
For the most reliable uploads and playback, keep Pinnacle Series video files under 400 MB, exported as MP4 with the H.264 codec at 1920×1080 resolution or lower and a bitrate of 4–8 Mbps.
What This Article Helps With
This article gives recommended video specifications and compression settings for uploading video content to Pinnacle Series, to reduce upload failures and improve playback for learners. It applies to Pinnacle Admins and Content Admins.
Recommended Video Specifications
- Export format: MP4
- Video codec: H.264
- Resolution: 1920 × 1080 (Full HD) or lower
- Bitrate: 4–8 Mbps
- Target file size: 100–400 MB
Avoid uncompressed or very high-quality export presets. Files in this range upload faster, process more efficiently, and play well across devices.
Best Practice: Keep Files Under 400 MB
Shrink video files to under 400 MB before uploading. Files slightly over 400 MB may still upload successfully, but staying under 400 MB substantially lowers the chance of an upload or processing failure.
Common Questions
What happens if my video file is over 400 MB?
It may still upload successfully, but staying under 400 MB substantially lowers the chance of an upload or processing failure. If your file is larger, compress it first - for example, with a tool like HandBrake.