Applies To:
- Pinnacle Admins
- Content Admins
Issue:
This article outlines the recommended best practices and ideal video specifications for uploading videos to the Pinnacle Series platform.
Following these guidelines helps avoid upload failures and ensures smooth playback for learners.
Solution Overview:
Recommended Fix (Best Practice)
To prevent upload issues and edge-case failures, we strongly recommend reducing the size of the video file to less than 400 MB before uploading.
Keeping files below the limit improves upload reliability and overall performance.
Using HandBrake to Reduce File Size
HandBrake is a free video conversion application that can be used to reformat and compress videos with no noticeable loss in visual quality.
Recommended HandBrake Settings:
- Preset: Fast 1080p30
- Video Codec: H.264
- Framerate: Same as source
- Constant Quality: RF 22
- Audio: AAC – 160 kbps
Using these settings typically reduces the video file size by 40–70% while maintaining high video quality.
Pinnacle Series Recommended Video Specifications (Ideal)
For best results, videos uploaded to Pinnacle Series should meet the following specifications:
- Exporting the Video Format: MP4
- Using Codec: H.264
- Setting up the Resolution: 1920 × 1080 (Full HD) or lower
- Keeping the Bitrate: 4–8 Mbps
- Target File Size: 100–400 MB
- Avoiding uncompressed or very high‑quality export presets
Videos within this range upload faster, process more efficiently, and provide an optimal viewing experience across devices.
Why These Guidelines Matter
Adhering to the recommended fix and ideal specifications helps ensure:
- Faster and more reliable uploads
- Reduced risk of upload or processing errors
- Smooth playback for learners
- Compatibility across browsers and devices
While videos slightly larger than 400 MB may upload successfully, keeping files under 400 MB significantly reduces the risk of failures.