All Autodesk product users and Pinnacle Series/ProductivityNOW web tenant users attempting to launch the Pinnacle Series Related Learning Topics pop-up on an Autodesk product.
- The issue is the Related Learning Topics pop-up not displaying when working in an Autodesk product.
- When the Pinnacle Series Related Learning Topics pop-up does not display on an open Autodesk product, it is necessary to load the updated AutoCAD Runtime Extension (.arx) file.
- An Autodesk product user can check the following to confirm whether the .arx file LOADER is on their device:
- Key in ‘Registry Editor’ in the Search field on your Windows device.
- Follow this path within the Registry Editor to find the LOADER Key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R24.0\ACAD-4117:409\Applications\EPPinnacle.
- Please note: the C: Drive location given in the ‘Data’ column in this Registry Editor is reflective of the location given in Step 2 of Tactical Rundown below.
Firewall/Security Software Check
- It is also worth checking your firewall or security software rules. Your firewall or security software may be blocking the application from launching. Make sure you whitelist the following application:
- pinnaclecommandlauncher.exe (This is the Pinnacle Series executable that communicates for the related learning plugin.
- From within an open Autodesk product (AutoCAD, Civil 3D, Plant 3D, Revit) key in the APPLOAD command in the Command Line Prompt field, and hit ‘Enter’.
- In the ‘Load/Unload Applications' window, navigate to Local Disk (C:) > Program Files > Autodesk > Application Plugins.
- Select the AutoCAD Extension (.arx) file needed (EPPSACAD…).
- See the .arx filename populate in the 'File Name:' field below.
- Select 'Load' to load the .arx file.
- See the EPSACAD... arx file in the 'Loaded Applications' tab in the bottom of the window.
- Select 'Close' to close this window.
- *For AutoCAD Plant3D users, please ensure you have selected the ‘EPPSACAD24x64’ option.
- The following screenshots detail the views within AutoCAD when in the APPLOAD command:
C: Drive Location in 'Load/Upload Applications):
- See the .arx files to LOAD.
- See the Related Learning Topics Pop-Up open in the Autodesk product.
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