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Pinnacle Series User Tools

Articles about the installation and configuration of Pinnacle Series user tools

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Related Learning topics pop-up not displaying on launched Autodesk products

Applies To:

All Autodesk product users and Pinnacle Series/ProductivityNOW web tenant users attempting to launch the Pinnacle Series Related Learning Topics pop-up on an Autodesk product.


Common Causes/Issues:

  • The issue is the Related Learning Topics pop-up not displaying when working in an Autodesk product. 


Solution Overview:

  • When the Pinnacle Series Related Learning Topics pop-up does not display on an open Autodesk product, it is necessary to load the updated AutoCAD Runtime Extension (.arx) file.
  • An Autodesk product user can check the following to confirm whether the .arx file LOADER is on their device:
    • Key in ‘Registry Editor’ in the Search field on your Windows device.
    • Follow this path within the Registry Editor to find the LOADER Key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\AutoCAD\R24.0\ACAD-4117:409\Applications\EPPinnacle.
      • Please note: the C: Drive location given in the ‘Data’ column in this Registry Editor is reflective of the location given in Step 2 of Tactical Rundown below.

Firewall/Security Software Check

  • It is also worth checking your firewall or security software rules. Your firewall or security software may be blocking the application from launching. Make sure you whitelist the following application: 
    • pinnaclecommandlauncher.exe (This is the Pinnacle Series executable that communicates for the related learning plugin.


Tactical Rundown:

  • From within an open Autodesk product (AutoCAD, Civil 3D, Plant 3D, Revit) key in the APPLOAD command in the Command Line Prompt field, and hit ‘Enter’.




  • In the ‘Load/Unload Applications' window, navigate to Local Disk (C:) > Program Files > Autodesk > Application Plugins.
  • Select the AutoCAD Extension (.arx) file needed (EPPSACAD…).
  • See the .arx filename populate in the 'File Name:' field below.
  • Select 'Load' to load the .arx file.
  • See the EPSACAD... arx file in the 'Loaded Applications' tab in the bottom of the window.
  • Select 'Close' to close this window.
  • *For AutoCAD Plant3D users, please ensure you have selected the ‘EPPSACAD24x64’ option.
  • The following screenshots detail the views within AutoCAD when in the APPLOAD command:  
    C: Drive Location in 'Load/Upload Applications):

 

  • See the .arx files to LOAD.

 

 

  • See the Related Learning Topics Pop-Up open in the Autodesk product.

 

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