Applies To:
Technical Administrators.
Common Causes/Issues:
- You would like to learn about how the Pinnacle Series user tools can be pushed to users as part of a deployment package.
- Your organization has decided to centrally manage the installation of Pinnacle Series user tools rather than having each user install the MSI file individually.
- You would like to view the different ways the Pinnacle Series user tools can be deployed.
Solution Overview:
- The Pinnacle Series User Tools are a packaged set of small applications that get deployed to end-user systems for added platform functionality. Included in the User Tools are the Pinnacle Command Launcher and the Workflow Editor.
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The Command Launcher installation unpacks "plugins" that allow tool links within Pinnacle Series assets to trigger Autodesk commands. These same plugins also allow Pinnacle Series users to access Related Learning Topics when a command is clicked in supported Autodesk products.
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It allows a user to reference an Autodesk command that has been associated with tool links in learning content e.g. inside a Pinnacle Series workflow or document to facilitate in-context learning.
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It allows a user to reference an Autodesk command that has been associated with tool links in learning content e.g. inside a Pinnacle Series workflow or document to facilitate in-context learning.
- To install the Pinnacle Series user tools, you will need administrative permissions.
- The Pinnacle User Tools download link can be found on your Profile & Settings page.
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Click your user icon in the upper-right corner and select Profile & Settings from the menu.
- If the 'Download Add-ons' section on this page is unavailable, please contact your administrator to request access.
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You can also use the following link to install the Pinnacle Series User Tools:
Download Pinnacle Series User Tools.
Tactical Rundown:
- Make sure the downloaded file is placed in a location that minimally has read access for all your users.
- By default, running the Pinnacle.msi file on individual’s workstations will prompt users through the installation wizard and deploy the necessary files.
- You can optionally control the deployment so that it runs silently (without prompts) when running the Pinnacletools.msi on client workstations.
- Additionally, you can set certain default options and control how Pinnacle Series connects to the web services if proxy server settings dictate a special connection.
- If modifications to this file are necessary, you can place a copy of the modified file into the same folder as the MSI package so that the modified file will be installed on the individual client workstations during the deployment. We highly advise you to reach out to the Eagle Point Software technical support team before making changes to the file.
- Build a deployment package to 'push' the Pinnacle Series user tool installation to all user workstations.
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To deploy the Pinnacle.msi file with these additional options, command-line switches can be used to set/override certain aspects of the installation. Reference Microsoft Standard Installer (MSI) Command-Line options here if needed:
https://docs.microsoft.com/en-us/windows/win32/msi/standard-installer-command-line-options
- The MSI installer needs to be initiated on the client machine.
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Cycle through the installation until you see finish.
- To enable Pinnacle Series Related Learning Topics, each user must activate the User Tools on their device.
- Guide users to click their user icon in the upper-right corner and select Profile & Settings from the menu.
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Then click "Activate on this Device" to initialize the command tool
Important: After installing the user tools, the browser must be fully closed and reopened to activate them. A simple refresh or signing out and back in will not enable the tools.
Related Pinnacle Series Assets:
What is the Pinnacle Command Launcher?
Using Related Learning Commands & Command Links
Still Need Help?