Quick Answer
Clicking Re-enroll has no effect and shows no error when the user already has an active, incomplete enrollment in the course — the Re-enroll option only works for users who have already completed the course and need to be assigned it again.
What This Article Helps With
This article is for Pinnacle Series Administrators whose attempt to re-enroll a user in a course has no effect, and for users who can't retake a quiz after completing a course.
Re-Enroll Has No Effect for an Already-Enrolled User
Symptoms: Clicking the Re-enroll button for a user results in no action, and no error message is displayed.
Cause: This occurs when the user already has an active, incomplete enrollment in the course. Pinnacle Series does not currently display an error message or notification indicating that an open enrollment already exists when the Re-enroll button is clicked. The Re-enroll option is designed for users who have already completed the course and need to be assigned it again (for example, required yearly training) - it does not apply to users with an active, incomplete enrollment.
Resolution:
- Drop the user's current, incomplete enrollment in the course.
- Re-enroll the user in the course.
Confirm the user now has a new, active enrollment in the course.
Unable to Retake a Quiz After Completing a Course
Symptoms: A user who has already completed a course can no longer access or retake that course's quiz.
Cause: Once a course is completed, its quiz is locked and generally cannot be retaken within that same enrollment. Whether a quiz allows additional attempts before completion (for example, a maximum number of attempts, or whether a passing score is required to complete the course) is configured per course by the content author, so retake behavior can vary from course to course - it is not uniform across the whole platform.
Resolution: If a course's quiz settings do not allow a retake within the current enrollment, re-enrolling the user in the course is the fallback that restores quiz access:
- Confirm the user has already completed the course.
- Re-enroll the user in the course. (If the user still has an active, incomplete enrollment instead, see Re-Enroll Has No Effect for an Already-Enrolled User above.)
Confirm the user has a new, active enrollment in the course and can access the quiz again.