Quick Answer
When syncing Active Directory (AD) or Entra ID with Pinnacle Series, existing accounts are automatically merged with the corresponding AD or Entra ID account by matching email addresses, and existing learning history is preserved.
What This Article Helps With
This article is for Pinnacle Series Administrators who want to know what happens to existing user accounts and their learning history when AD Sync or Entra ID sync is configured.
Preparing Accounts for the Merge
- Verify that each user's email address in Pinnacle Series matches their corresponding email address in Entra ID or Active Directory.
Once the sync runs, existing accounts in Pinnacle Series are automatically merged with the matching Entra ID or AD account based on the matching email addresses.
What to Expect After the Merge
- Learning history: All existing learning history remains in place.
- User experience: Users will not notice any changes to their account, aside from any additional (additive) information synced over from Entra ID or AD.
Confirm the merge completed correctly by checking that an existing user's learning history remains intact after the sync finishes.