Quick Answer
Pinnacle Series requires a separate session token for each instance of the application when using SAML or Entra ID integration, so users are prompted to log in or enter their email every time a new instance is accessed; there is no workaround to bypass this, for security reasons.
What This Article Helps With
This article is for Pinnacle Series Administrators and users who want to understand why users are repeatedly prompted to log in or enter their email when accessing a new instance of the application with SAML or Entra ID integration configured.
Why This Happens
For security purposes, Pinnacle Series requires a separate session token for each instance of the application. As a result, the login page is presented every time access is attempted from a new instance.
No Workaround Available
There is no workaround to bypass this prompt or to allow users to remain continuously logged in across different instances of the application. Allowing this would be against security policy.