Applies To:
- KS Admins
- Pinnacle Series Administrators
Question:
- Does the Pinnacle Series and KnowledgeSmart integration provide a complete one-to-one user match in profile synchronization, or is it solely designed to streamline the login experience?
Common Causes/Issues:
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Confusion Over Sync Scope
- Users may ask if the sync is only for login or if it fully aligns user profiles because they want to ensure that user details stay consistent across both platforms without manual updates.
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Concerns About Duplicate Users
- Users might question the one-to-one matching if they notice duplicate user accounts in KnowledgeSmart, possibly due to inconsistencies in unique identifiers or email mismatches.
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Uncertainty About Managing User Access
- Users may want to confirm full synchronization because they’re worried about managing access permissions, expecting that user status in Pinnacle (e.g., active/inactive) will mirror directly in KnowledgeSmart.
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Issues with User Data Updates Not Appearing in Both Platforms
- Users might ask about one-to-one matching if they notice updates to user information (like email or name) in Pinnacle not reflected in KnowledgeSmart, thinking it may not be a full synchronization.
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Login Failures for Synced Users
- Users often inquire about the sync details if some users face login issues in KnowledgeSmart, suspecting that profile synchronization may not be complete or only supports login facilitation without full profile matching.
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Solution Overview:
- The user synchronization between Pinnacle Series and KnowledgeSmart is a one-way process from Pinnacle Series to KnowledgeSmart, not a two-way sync. This integration is designed to manage user provisioning, updates, and removals exclusively based on Pinnacle’s user data. Specifically:
- User Creation: New users in Pinnacle Series are automatically added to KnowledgeSmart.
- User Updates: User fields like email, full name, and unique identifiers (User ID) are synced from Pinnacle, ensuring these remain consistent.
- User Removals: Users deleted from Pinnacle are flagged for removal in KnowledgeSmart and will follow KnowledgeSmart's standard removal processes after a 7-day review period.
- This setup ensures that Pinnacle Series remains the authoritative source for user information, centralizing management while enabling seamless login for users accessing KnowledgeSmart assessments. This is not a two-way sync; any changes in KnowledgeSmart do not impact Pinnacle Series.
- The integration between Pinnacle Series and KnowledgeSmart ensures a one-to-one match in user profiles, where each user in Pinnacle is mirrored in KnowledgeSmart. This synchronization is not limited to just the login experience; it includes specific user details—such as User ID, email, and full name—managed in Pinnacle and automatically updated in KnowledgeSmart.
- This setup centralizes user management in Pinnacle, ensuring consistent user data across both platforms while also enabling seamless login access to KnowledgeSmart.
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