Applies To:
Content Managers, Administrators, Learning Managers.
Common Causes/Issues:
You are trying to import a file into Pinnacle Series, but you receive an advisory message saying that your file cannot be uploaded / is not a supported document type for the platform.
Solution Overview:
To keep the native format of the document within Pinnacle Series, the file type must be one of the following:
.html | .htm
.docx | .dotx
.xlsx | .xlsb | .xls | .xlsm
.ppt | .pptx | .ppsx | .pps | .potx | .ppsm
DOC, RTF, TXT and HTML files can be converted from a universal document to a Pinnacle Document.
Note: Any other file types, such as CAD files, can be added as a dataset within a document to download via Document Tools.