Applies To:

Users taking courses that require training files to be downloaded from Pinnacle Series as part of the course completion.

Common Causes/Issues:

• • When a user clicks on a link for additional files to download that are associated with the course material, the files do not download.
    • Nothing happens when the download link is clicked.

Solution Overview:

The HTTP protocol for the training files URL needs to be updated by appending the 'S' to the end for "Secure" protocol (ex. HTTPS).

Tactical Rundown:

1. The Training files will be added as a 'Course Tool'.
2. .Login to the "Eagle Point Software" Management Utility tenant
   1. Locate the Course with the associated files linked to it.
   2. Select to 'Modify' the course.
   3. Identify the Course Tool with the link to be updated.
   4. Click to 'Modify' the Course Tool.
      1. Update the URL from 'HTTP' to 'HTTPS'.

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