Quick Answer
If the Activate on this Device button is not visible in your tenant - even after clearing browser history and restarting the computer - we recommend reinstalling the Pinnacle User Tools (PUTs).
What This Article Helps With
This article is for users whose tenant does not display the Activate on this Device button, despite the tenant configuration appearing correct.
Symptoms
The Activate on this Device button is not visible in the tenant. This can occur in both Classic and Peak environments and may persist even after clearing browser history and restarting the computer.
Cause
Available documentation does not confirm a specific cause for this symptom beyond ruling out browser cache and a system restart as fixes. First confirm the tenant configuration itself is correct - if you are not able to verify this yourself, contact Support to check it before continuing.
Resolution
- Uninstall the Pinnacle User Tools (PUTs) from the computer.
- Reinstall the Pinnacle User Tools (PUTs).
- Restart the computer.
- Check the tenant to verify that the Activate on this Device button is now visible.
Confirm the Activate on this Device button now appears in the tenant.
Helpful Tips
- If the button is still not visible after reinstalling the Pinnacle User Tools, log a support ticket so the tenant configuration can be reviewed further.