Quick Answer
Pinnacle Series reporting loses access to content the moment the content is moved to the Recycle Bin, because the content ID is no longer accessible, so retire content you still need to report on by moving it to an Archive folder restricted to the administrator Group instead.
What This Article Helps With
This article explains why a Course, document, video or other Library content no longer appears in Pinnacle Series reporting after the content was moved to the Recycle Bin. Reporting loses access to the content immediately, not when the Recycle Bin is emptied. The article also explains how to retire content in future without losing reporting history.
What You Might See
- Content that previously appeared in Reports no longer appears.
- Access records, searches or completions for a document, video or Course are missing from Reports.
- Content disappears from reporting even though the Recycle Bin has not been emptied.
How to Fix It
Content moved to the Recycle Bin no longer appears in reporting. To retire content in future without losing reporting history, move the content to a restricted Archive folder instead of the Recycle Bin.
- Select Content in the left-hand navigation.
- Select the ⋮ (more options) menu on the content you want to retire.
- Select Move.
- Choose the Archive folder as the destination.
- Open Reports and confirm that the content and its historical access records still appear.
To set up the Archive folder, see the article Archive Content Using a Restricted Archive Folder.
Helpful Tips
- Use the Recycle Bin only when the content's reporting history is genuinely not needed.
- Restrict the Archive folder to the administrator Group, not to one content manager. If access depends on one person and that person leaves the team, the organization can lose access to the archived content.
- Archived content can be repurposed later, and its access and search records stay available for reporting.
Common Questions
Does reporting keep the content until the Recycle Bin is emptied?
No. Pinnacle Series reporting loses access to content the moment the content is moved to the Recycle Bin, not when the Recycle Bin is emptied. You can restore an asset from the recycle bin before it is permanently deleted.
Why does content in the Recycle Bin disappear from reporting?
Content moved to the Recycle Bin no longer has an accessible content ID, so Pinnacle Series reporting can no longer show records for that content.
What should I do instead of using the Recycle Bin?
Move the content to an Archive folder restricted to the administrator Group. Archived content is hidden from learners, and its access and search records stay available in reporting.
Still Need Help
Managing Course Changes and Preserving Learning History (Pinnacle Series Content)