Quick Answer
Administrators enable and configure SPARK notifications for a Group from Group Details, where they turn on the SPARK feature, select In-App and/or Email delivery, and set the notification frequency.
What This Article Helps With
This article explains how to turn on and configure SPARK notifications for a specific Group, and how frequency settings behave when a Group's settings change or when a user belongs to more than one SPARK-enabled Group.
Configure SPARK for a Group
- Go to Administration Portal > Groups.
- Select the Group to configure.
- Open Group Details.
- Confirm Features > SPARK is toggled on.
- Scroll to SPARK Notifications.
- Select In-App and/or Email.
- Choose the Frequency: Daily, Weekly, or Monthly.
- Select Save.
- Verify the change by confirming the Group's SPARK Notifications section now shows the selected channel and frequency.
Frequency and Multi-Group Behavior
- If the frequency is changed, or SPARK is re-enabled for a Group, the notification cycle restarts — the user receives another notification even if they already received one that day.
- If a user belongs to multiple SPARK-enabled Groups with different frequencies, the most frequent setting wins (for example, Daily plus Weekly results in the user receiving notifications daily).
- If SPARK email is off for all of a user's Groups but the user's own "Send notifications via email" setting is on, the user still receives the standard unread email template for that unread in-app SPARK notification.
- If email is off at both the Group and user level, or system-wide email is off, or the user reads the in-app notification before the batch runs, no email is sent.
Helpful Tips
- Start with Weekly for broad audiences, Daily for short pilots or focused skill pushes, and Monthly for evergreen programs.
- SPARK works best when Libraries and metadata are well-organized, since this keeps recommendations accurate and high-value.
Common Questions
What happens if I change the frequency after a notification was already sent today?
The notification cycle restarts, so the user receives another notification even if they already received one that day.
What happens if a user is in multiple Groups with different SPARK frequencies?
The most frequent setting wins. For example, if a user is in a Daily Group and a Weekly Group, they receive notifications daily.
Can I manually send a SPARK notification to a specific user?
No. SPARK notifications are always algorithm-triggered based on configured rules and campaigns.