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Pinnacle Series Content Management

Articles about managing library content in Pinnacle Series

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Resolving the "Unable to Update SCORM Content" Error in Pinnacle Series

Issue:
When attempting to update SCORM content in Pinnacle Series, the following error message appears:
"Unable to update SCORM content. Error: Unable to open SCORM package. Error: The file '<file path>' already exists."

Cause:

This issue is typically caused by a conflict within the SCORM folder contents stored in the Pinnacle Series Local Files directory. The file referenced in the error message already exists, preventing the system from completing the upload process.

Solution:

Step 1: Clear the SCORM Folder Contents

  1. Navigate to the file path mentioned in the error message (e.g., C:\Users\<username>\OneDrive - <organization>\Documents\Pinnacle Series Local Files\SCORM\).

  1. Delete all files in the SCORM folder.

    Note: Ensure no other critical files are stored in this directory before deletion. Back up files if necessary.

  2. Retry updating the SCORM package in Pinnacle Series.

Step 2: Update the Management Utility

If clearing the SCORM folder does not resolve the issue, update your Management Utility software to the latest version:

  1. Visit the Pinnacle Series portal for the latest version of the software.

  1. Download and install the update.
  2. Restart the application and attempt the SCORM upload again.

Additional Recommendations:

  • Confirm that the SCORM package file is correctly formatted and compatible with Pinnacle Series before uploading.
  • Check for active system permissions that may restrict file overwrites in the local SCORM folder.

Still Need Help?

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