Quick Answer
Pinnacle Series sends an automatic Library Notification to every user who can access a Library when new content is added to it, provided the Library is shared with the relevant users or Groups and the Content added to Library option is turned on in that Library's Notification Settings.
What This Article Helps With
This article explains how Library Notifications work in Pinnacle Series, how to enable them for a Library, and what happens when you share new content with it. It applies to Pinnacle Admins and Content Managers.
How Library Notifications Work
A notification is sent only when both of these are true:
- The Library is shared with the relevant users or Groups.
- The Content added to Library notification option is turned on for that Library.
Enable Notifications for a New Library
- In the Admin Portal, open Libraries.
- Create a Library and set its details.
- Under Notification Settings, enable Content added to Library.
- Save the Library.
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Confirm Content added to Library shows as enabled in the Library's Notification Settings.
Enable Notifications for an Existing Library
- Open the Library from Libraries.
- Click Edit Library Details.
- Find Notification Settings.
- Enable Content added to Library.
- Confirm the prompt.
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Confirm Content added to Library now shows as enabled in the Library's Notification Settings.
What Happens When You Add Content to a Notified Library
Adding content to a Library with notifications enabled prompts a confirmation alert. What happens next depends on the size of the audience:
- Fewer than 200 users: Notifications send automatically once you select confirm.
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200 or more users: You get a pop-up to either confirm or suppress the notifications.
Restrictions on Subscription Libraries
Subscription Libraries don't support notifications. This prevents mass notifications from going out without an admin's awareness, and Content Partners can't enable notifications for subscription-based Libraries. Available documentation doesn't confirm whether this restriction also applies to custom Libraries.
Helpful Tips
- Use notifications only for high-priority content, so they stay meaningful to the people receiving them.
- Confirm that users have access to a Library before enabling notifications for it.
- Tell your teams when notifications will start.
- Gather feedback and adjust if users feel overwhelmed by the volume of notifications.
Common Questions
Does this notify users when I edit existing content, or only when I add new content?
Available documentation only describes notifications triggered by content being added to a Library. It doesn't confirm whether editing existing content in a Library also triggers a notification.
Can I enable notifications for a subscription Library?
No. Subscription Libraries don't support notifications, and Content Partners can't enable them for subscription-based Libraries.
What happens if I share content with 200 or more users at once?
You get a pop-up letting you confirm or suppress the notifications, rather than having them send automatically as they would for a smaller audience.