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Articles about technical configuration of the Pinnacle Series platform

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Best Practices for Scheduling Entra ID Synchronization

Eagle Point Software Knowledge Base

Quick Answer

There is no single correct schedule for Entra ID synchronization in Pinnacle Series. Most organizations sync daily or weekly, while organizations with frequent hiring or multi-office updates may need to sync several times a day or every few hours.

What This Article Helps With

  • Choosing a sync frequency for Entra ID synchronization
  • Scheduling the initial Entra ID sync
  • Avoiding overlapping sync runs

Choosing a Sync Frequency

The right sync frequency depends on your organization's needs and how many users are expected to be added, updated, or removed in each run.

  • We recommend running the initial Entra ID sync outside business hours or during a period of low usage, since it processes a larger number of users and uses more resources than later syncs.
  • Subsequent syncs can generally run more frequently, since they process fewer changes and have a smaller performance impact.
  • Most organizations sync daily or weekly. Organizations that frequently hire or update user information across multiple offices may need to sync several times a day or every few hours.

During a sync, the sync process and Entra ID may use more system resources, but this is not expected to significantly affect end-user performance in Pinnacle Series.

Avoiding Overlapping Syncs

  • Know how long each sync run takes, and don't schedule the next sync to start before the previous one finishes. For example, if a sync takes 1.5 hours, don't schedule another sync within that window.
  • Stagger your sync schedule to fall within low-usage periods or existing maintenance windows.

Helpful Tips

  • Schedule the initial sync for off-peak hours.
  • Monitor the first few sync runs for bottlenecks or delays.
  • Start with daily syncs and adjust the frequency based on how many changes each run processes.
  • Leave enough time between scheduled syncs to prevent overlapping runs.

Common Questions

How Often Should I Schedule Entra ID Sync?

It depends on your organization's needs. Most organizations sync daily or weekly; organizations with frequent hiring or multi-office updates may need to sync several times a day or every few hours.

Will Syncing More Frequently Affect Performance for My Users?

The sync process and Entra ID may use more system resources while a sync is running, but this is not expected to significantly affect end-user performance in Pinnacle Series.

What Should I Watch for After Setting Up a New Sync Schedule?

Monitor the first few sync runs for bottlenecks or delays, and adjust the frequency as needed based on how many changes each run processes.

Still Need Help?

If you have questions about scheduling Entra ID synchronization, log a support ticket.