Quick Answer
A learner's certificate becomes available only after their course status reaches Completed, which depends on the completion settings the content creator configured - such as requiring sequential viewing, 100% video watch, a maximum number of quiz attempts, or a passing quiz score - and can then be viewed from Enrollment History or from My Account Transcripts.
What This Article Helps With
This article explains which course settings affect whether a learner's certificate becomes available, and how learners find their certificate once a course is complete. It applies to Pinnacle Admins and Content Admins.
Certificate Availability Overview
A certificate is generated only when a user's status is Completed. That status depends on completion settings the content creator defines during course creation or editing. Certificates are not automatic, so the relevant completion criteria must be met, and those criteria can differ from course to course.
Settings That Affect Certificate Availability
- Require users to view content in order: Learners must progress through modules or videos sequentially before completion is recognized.
- Require 100% of each video to be watched: Learners must watch all video content; skipping or fast-forwarding may prevent completion.
- Specify maximum quiz attempts: Limits how many tries a learner gets to pass a quiz. If they don't reach the required score within those attempts, completion and the certificate are blocked.
- Require quizzes to be passed before completing course: Makes passing knowledge checks a condition of completion. A skipped or failed quiz means the course isn't marked complete.
How Learners Access Their Certificate
- Once a course is marked Completed, learners see a View Certificate option.
- Learners can find their certificate through Enrollment History or through My Account Transcripts.
- If the option doesn't appear, one or more completion settings likely haven't been met yet.
Helpful Tips
- If certificates matter for compliance, CE credits, or internal tracking, test the course with a sample user before publishing it widely, and confirm that the Completed status triggers correctly under the settings you chose.
Common Questions
Why can't my learner see their certificate?
One or more of the course's completion settings likely haven't been met yet - for example, they may not have watched a video in full, viewed content out of order where sequential viewing is required, or passed a required quiz.
Where can learners find their certificate?
Through Enrollment History, or through My Account Transcripts, once the course is marked Completed.