Skip to main content

Search

Platform Access

Accessing the KnowledgeSmart platform

EP background

How to reset your KnowledgeSmart password

Applies To:

All KnowledgeSmart users, including Administrators and people taking assessments, answering surveys or responding to skills audits.

 

Common Causes/Issues:

It is not possible to log into a KnowledgeSmart service. The password is no longer active.

 

Solution Overview:

Method 1: You may reset your password using the 'Forgot your Password?' page.  The direct link is here. 

You may enter either your KnowledgeSmart user name or your email address in the box.  Then click on the orange 'SUBMIT' button.  A new password will immediately be emailed to you.

mceclip1.png

 

Method 2: You may use the 'Forgot password' link. This can be found just below the 'Password' field on the KnowledgeSmart 'Login' page.  Use this link here to get to the customer login page.  From here select either 'Admins > Admin Area'  or 'Users > User Area', to reach the 'Login' page with boxes for 'User name' and 'Password'.  The 'Forgot password' link is indicated by the red arrow.

mceclip0.png

 

Selecting the 'Forgot password' link will take you to the page shown below.  You may enter either your KnowledgeSmart user name or your email address in the box. Then click on the orange 'SUBMIT' button.  A new password will immediately be emailed to you.

mceclip1.png

 

Important Information Related to Resetting a Password:

  • Only the most recently issued KnowledgeSmart password is active.  Whenever a new password is sent to you all previous passwords are now deactivated and will not work. 

  • You may have an existing email invite to an assessment, survey or skills audit which contains a password.  This password will not work after a password reset.

  • KnowledgeSmart passwords may be changed for one of your own choosing.  As an Administrator you may change your password in either the KnowledgeSmart dashboard or your user page.  As a user of KnowledgeSmart you may change your password in your user page.

  • When logging into a KnowledgeSmart service the correct KnowledgeSmart user name must be used.  An email address will not be accepted.

 

Related Article(s):

Assistance with your KnowledgeSmart password

 

Still Need Help?

Log a support ticket