KnowledgeSmart Skill Audit Enhancements (July 2022 - July 2024 – Eagle Point Software

Applies To:

Users/ Admins/ Technical Admins/ Learning Manager/ Content Manager.

An overview of feature enhancements made to the KnowledgeSmart skill audit platform between August 2022 and July 2024.

New UI Option to display module descriptions
- We added a new option to display module descriptions on the Skills audit UI.
- If the option is selected as per the below configurations the end user will see the module name and the module description when completing a Skills audit.

We added search fields to the ‘User Skills’ page in the Skills audit results area of the main admin dashboard.
We added a reminder mail feature for Skills audits.

We included a new feature for Skills audit questions, which allows admins to vary the number of Skills ratings.
- Sometimes a Skills audit may require fewer than our previous default option of 5 ratings. For example, suppose you wish to ask whether a user is certified (or not certified).
- It could look something like this during the Skills audit:
Reducing the number of answer options presented during a Skills audit is straightforward. Just leave the 'Ratings description' box blank; no choice button will be displayed to the user on the Skills audit UI.
The example below will show only three options:

To use this feature, the 'Ratings description' must be completed from number 1 onwards, with no gaps allowed.

New Batch Upload Tool for Legacy Skills Data
- We added a new batch upload tool, which enables customers to capture legacy user skills and manager skills ratings. So, if a firm has previously sent a skills survey to their team, and has access to the survey content and results data, they can now easily upload it into their KS admin dashboard, for detailed results analysis alongside existing KS data.
- There are 3 steps to the new process:
  - First, utilize the user upload tool to add the relevant users to their KS admin portal.
  - Next, use the skills batch edit tool to upload legacy skills survey questions. Create new skills modules, as appropriate, and, finally, create a new skills audit survey.
  - Last, use the ‘Batch skills export/upload’ template to capture your legacy skills ratings data.

- - Go to the Skills > Results > Batch upload page and browse for your skills ratings file. Use the ‘Upload’ tool to import your legacy skills data.

- - Your skills data will display in the Skills > Results area of your admin dashboard.

Skills Audit Search Logic

We updated the search logic on Edit skills audit step 2 (Assign modules to your skills audit) to include module ID.

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We updated the search logic on Edit skills audit module Step 2 (Assign questions to your module) to include question ID.

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Apply a cut-off date to skill audits

We added a new tool that allows KS admins to disable skills audits. This enables admins to apply a cut-off date to skills audits, on the following pages:
- KnowledgeSmart skills audits
- Published skills audits
- Draft skills audits

If a user tries to log in to a skills audit after it has been disabled, they will see an advisory message:

July 2024

We added the ability to include a ‘zero’ skills rating field in Skills audits.
There is a new UI options setting called, ‘Allow empty/0 ratings.’ Selecting this setting displays the new rating field.

Advantages:
- Accurate Assessment: Training managers can now more accurately assess skill gaps by including 'zero' ratings, indicating a complete lack of skill in a particular area.
- Detailed Insights: The ability to rate a skill as zero provides more granular data, allowing for a better understanding of training needs and priorities.
- Flexibility: The 'Allow empty/0 ratings' setting offers flexibility in conducting skills audits, accommodating different assessment requirements.
- Improved Training Plans: With more precise skills data, training managers can design targeted training programs that address specific deficiencies, leading to more effective skill development.

Advantages:
- Efficiency: Training managers can save time by sending out multiple survey and skills audit invitations at once, rather than individually.
- Comprehensive Data Collection: This feature allows for broader and more efficient data gathering, providing a more comprehensive view of the team's skills and training needs.
- Improved Planning: With quicker data collection, training managers can analyze skills gaps and survey results faster, enabling more timely and informed decision-making regarding training programs and development initiatives.
- User-Friendly: Simplifies the process of managing surveys and audits, reducing administrative burden and allowing managers to focus on more strategic tasks.