Applies To:
- All users and admins
Common Causes/Issues:
- Your organization is not making use of the single sign-on feature and you will need to set your own password for Pinnacle Series.
- As part of the security and authentication set up in the Pinnacle Series admin browser, your organization might have opted for additional password restrictions such as
based on your security policy.
Solution Overview:
- If your organization requires complex passwords you will need to follow these guidelines and also review the guidance under the tactical rundown for general password best practices. Your password must:
- Your organization might prevent you from using an historical password.
- Your organization might require you to change your platform password at intervals e.g. every 90 days.
Tactical Rundown:
To update your password you will need to navigate to the user information area of the platform and select user profile.
- Select the 'Change Password' button as shown above.
- Enter your current password in the top box and then enter your new password in the middle and bottom boxes.
- Click submit to confirm this change.
Guidelines for creating a strong password:
- Never use personal information such as your name, birthday, user name, or email address. This type of information is often publicly available, which makes it easier for someone to guess your password.
- Use a longer password. Your password should be at least six characters long, although for extra security it should be even longer.
- Don't use the same password for each account. If someone discovers your password for one account, all of your other accounts will be vulnerable.
- Try to include numbers, symbols, and both uppercase and lowercase letters.
- Avoid using words that can be found in the dictionary. For example, swimming1 would be a weak password.
- Random passwords are the strongest. If you're having trouble creating one, you can use a password generator instead.
Generally, it is best practice to avoid the following most common passwords:
- Password the same as username
- Personal information as password ( name, city, birthday, family member names)
- welcome
- qwert
- abc123
- password
- password1
- iloveyou
- princess
- 123456
- 12345
- 123456789
- Password123
- 12345678
- 696969
- 111111
- F*****
- 654321
Related Article(s):
Guidance for technical admins regarding the security and authentication area inside the Admin Browser.
Password Authentication Settings - Browser Admin