Applies To:

• All Pinnacle Series Users
  
  

Common Causes/Issues:

• You would like to find and contact internal Pinnacle Series experts.
  
  

Solution Overview:

• To locate the appropriate internal expert, you must be within a Pinnacle Series asset.
• Utilize the search bar or browsing option to locate an asset related to the issue you are facing.
• Once inside the asset, be sure to check the "related" assets along the right of your screen to see if you can locate the answer you are seeing.
  
  

Tactical Rundown:

• If you continue needing assistance you can locate an internal expert by selecting the "Expert" icon at the top of the asset.
  
  

• You may directly email by selecting the expert you wish to contact. The 'mailto' hyperlink will open up a new blank email in your default email platform.
  
  

• If there are no experts listed, your organization:
  • might have opted to not use this feature
  • have not specified any experts as yet
    
    
    
    
    
• Your organization can configure settings related to expertise by using the browser admin
  • Settings > Users > Areas of expertise
    
    

Related Article(s):

Accessing Pinnacle Series Support

How to reset your Pinnacle Series Password

The Benefits of Pinnacle Series User Tools

Still Need Help? 

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