Custom Pinnacle Series content ideas

Applies To:

Content Managers.

Common Causes/Issues:

You would like to gather some new ideas for custom e-learning content.
You are harvesting for company specific e-learning content and would like to receive guidance on how to plan a custom content project.

Solution Overview:

When you are looking to source custom content for the Pinnacle Series it is a good idea to consult your SME's (Subject matter experts).
When creating new Pinnacle Series content start with the "low hanging fruit". Migrate and re-purpose existing materials to lay a foundation for your productivity platform. Scour internal knowledge sharing solutions and take advantage of vetted internet sources.
Remember Pinnacle Series is not only valuable for your BIM team or users of technical software, you can create all your e-learning content inside the Pinnacle and adopt it as your learning management system (LMS).
Seek out videos, digital documents, or saved conversations that are relevant and valid for your users.
Start a spreadsheet detailing each asset they are willing to share or re-purpose for use inside the Pinnacle Series.
Break the assets into:
- Categories: Declarative, procedural and situated.
- Types: Fact, concept, process, procedure, principles, interpersonal skills and attitudes.
- Structure: How is the information interconnected and how important is each asset. What category is more prevalent and how should the information be arranged ideally.
- Difficulty level: Novice, experienced or seasoned employee.
- Asset type: What asset type would be best for each item?
  - Use this guidance as a rough guide - for project standards (Pinnacle Series workflow or document), for reference material (documents or universal documents including PowerPoint slide-deck, for FAQ's (documents), for training materials and how to's (videos and documents).
Once all materials are identified, upload to Pinnacle Series cloud storage.
Also, determine what text formatting and video production standards you will want to follow (you can use the Pinnacle Series recommended standards).

Tactical Rundown:

Use the table below to outline and plan your custom Pinnacle Series content.

Department	Custom Content Topic	Asset Type	Assigned To	Due By	Completion Date

Pinnacle Series	Content Request How-to

Project Management	Project Management - Design/Construction
	Time Logging and Code Guidance for Time Tracking
	Reporting on project time usage/allocation
	Log printing to a project
	Project submittal for agency review process
	Internal project review QA/QC

Project Standards	Design/CAD/BIM Standards documentation
	File and Folder naming standards
	Project drawing/sheet standards
	Plan sheet examples

IT/IS	10 FAQ's for IT/IS
	Ticketing for issues
	New Equipment request, mouse, keyboard, monitor, etc.
	Printers to use and when
	Printer setup
	Phone system usage
	Extensions
	Mapped Network Drives/Mapping links
	Project backup processes during and at end of project
	Computer setup process… Have options for new or the reimage of an old computer and delivery to current or new employee

HR	10 FAQ's for HR
	W2
	Benefit Summary and Enrollment
	Insurance
	Handbook summaries for Travel, Expense reports, Driving, Alcohol/Tobacco/Drug use, etc.
	PTO Request
	Leave – Maternity/Bereavement
	Employee advertising, interviewing, hiring
	Prep for start of new employee
	New employee first week(s) onboarding cheat sheets/processes/learning path
	Recruitment incentive program
	Update of employee benefits, open enrollment periods
	Employee handbook or policy change procedures and acknowledgement forms

Finance and Admin	Payroll processing
	Taxes
	Invoicing
	Reporting
	Past due payment process
	Vendor list
	Accounting closeout checklist for a project checklist

Marketing	Corporate Branding Standards, colors, logos
	Corporate Documents, letter heads, forms, etc…
	What's new landing page

Sales/Marketing	Agency engagement policy, such as council or public board meeting attendance
	Networking to introduce employees to potential clients
	Trade Show attendance policy