Applies To:

Technical Administrators.

Common Causes/Issues:

• After attempting to run Pinnacle Series, you receive the error: "Pinnacle Series could not communicate with its server".

Solution Overview:

• This error message indicates you do not have access to connect to the web services that are needed for Pinnacle Series.
  
  
• It could simply be due to a lack of internet connection but you should also consider some sort of firewall prevention or the use of a Proxy Server.
  
  
• If you have confirmed that you do have internet access and still receive the error, you will need to contact your IT Department/System Administrator and have them enable access for the Pinnacle application to the following domains:
  
  
  • https://pinnacleweb.eaglepoint.com
  • https://pinnacleonecloud.cloudapp.net
  • https://pinnacle.blob.core.windows.net

Related Pinnacle Series Article(s): 

Pinnacle Series Installation Log

Pinnacle.exe - Application Error

Related Knowledge Base Article(s): 

Pinnacle Series Notifications

Whitelisting Pinnacle Series system mails

Still Need Help? 

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