Applies To:

• Technical Administrators
  
• Content Managers
• Learning Managers

Common Causes/Issues:

• You are having difficulties installing the Pinnacle Series Management Utility.
  
  • The installation fails or does not complete.
    
    
• You would like to troubleshoot why the Pinnacle Series Management Utility installation fails or does not complete.

Solution Overview:

• Create an MSI installation log file and send this file to Eagle Point Technical Support via the support helpdesk or email for further analysis and troubleshooting.
  
  

Tactical Rundown:

• The most used logging command is /L*V. This command will create a verbose log which offers a lot of information about the installation.
  
  
• Here are the steps for creating a log:
   
  • Find out the path of the Pinnacle Series MSI file
    (i.e. c:\users\”username”\downloads\pinnacle.msi).
  • Decide the path that you want to use for the log file
    (i.e. c:\user\”username”\downloads\pinnacle.log). Open Notepad and save a blank file as per below screenshot.
    
    

• • In the Windows 10 search, type cmd.exe (this will open the command prompt).
    
    

• • Use the msiexec command line to launch the MSI with logging parameters.
  • For creating an installation log, you can use a command line which looks like this:
    msiexec /i "c:\users\”username”\downloads\pinnacle.msi" /L*V "C:\users\quinn\downloads\pinnacle.log".
    
    

NOTE: Spaces needed after msiexec, after /i, after pinnacle.msi”, and after /L*V.

Use this example and replace with your msi and installation log paths if needed.

msiexec /i "c:\Users\lisa\Downloads\pinnacle(3).msi" /L*V "C:\Users\lisa\Downloads\installation.log".

• • Step through the installation as allowed, then look for the log file that was created. Review the log file for errors to determine where the installation failed. Send to Pinnacle Series support if necessary.
    
    

Related Article(s): 

Pinnacle.exe - Application Error

Still Need Help? 

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