Applies To:
All users.
Common Causes/Issues:
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You would like to download Pinnacle Series learning content to view later in an offline environment
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You would like the flexibility to view your Pinnacle Series learning content anytime, anywhere.
Solution Overview:
- If you want to view content from Pinnacle Series offline, you can download content onto your system and use the Pinnacle Offline view to consume the assets.
- In preparation for viewing content offline, you will need to download the assets onto your system.
- To do this you will first need to add the assets into your "My Assets" area.
- You can do this by viewing an asset in Pinnacle Series and selecting "Share to My Assets" from the asset tools.
- You will need to repeat this for all of the assets you want to view offline.
- When you return back to your Home Page, all the assets you shared will appear in your "My Assets" area.
- To select which assets from this list you want to download, click "My Assets". On the "My Assets" page click "Download for offline viewing".
- Put a checkmark next to the assets you want to download, then click "Download Selected".
- Important: The content you selected will be downloaded onto your system for 14 days.
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You will get a notification in your system tray that the files are being downloaded
and will get a second message when the download completes. -
Once the download has finished, you can view the content offline.
Tactical Solution:
- To view the Pinnacle Series content offline you'll need to use the Pinnacle Series Offline Viewer.
- You can access this from the shortcut on your desktop.
- In the Pinnacle Series Offline Viewer, select the asset you want to view.
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Pinnacle Series will open your asset and you can get started in your offline viewing.
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When you have finished viewing the offline content you can delete it from your Offline Assets, or let it expire after 14 days.
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Important: If you complete a course offline, Pinnacle Series will update your course status when you reconnect your system to the internet.
Related Article(s):
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