Applies To:
All system Administrators.
Common Causes/Issues:
Your Pinnacle Series system notification emails are not being delivered.
Solution Overview:
Important communications from Pinnacle Series and KnowledgeSmart may be caught in your spam filter.
To ensure that important communications are not caught in the spam filter of your team's emails, you need to ask your IT department to whitelist the following:
Pinnacle Series:
https://pinnacleweb.eaglepoint.com
https://pinnacleonecloud.cloudapp.net
https://pinnacle.blob.core.windows.net
@eaglepoint.com
Pinnacleadmin@eaglepoint.com and the email provider is sendgrid.net (IP 149.72.149.5)
KnowledgeSmart:
@ks-server.net
@kundenserver.de
Related Article(s):
White Listing for System Generated Emails
Pinnacle Series Unable to Communicate with Server
General Settings - Browser Admin