Applies To:
Content Administrators and Content Publishers
Overview:
The Pinnacle Series AI Chat Bot within the Peak Experience platform is designed to guide users effectively by referencing custom and subscription content. This article explains how the AI chatbot interacts with custom content and the metadata it utilizes to provide relevant responses.
Common Issues:
Some users may wonder if the AI Chat Bot can provide responses based on custom content, such as internal documents, personalized learning resources, or company-specific materials, alongside Pinnacle Series subscription content.
Solution Overview:
The Pinnacle Series AI Chat Bot can indeed reference custom content. It draws from metadata and content details to provide relevant, context-rich answers. Here’s what the AI uses to identify and recommend custom content effectively:
- Item Name: The title or name of the custom content item allows the AI to understand what each resource represents.
- Item Description: A summary or description, enabling the AI to grasp the main points and purpose of the content.
- Topics and Sub-Topics: The primary and secondary topics associated with the content help the AI match it with relevant queries.
- Keywords: Specific terms or phrases associated with the content, enhancing the AI’s ability to surface the right information quickly.
- Video Transcript: The transcript provides an additional layer of context for video content, allowing the AI to reference specific segments when responding to questions.
How It Works:
When users ask the Pinnacle Series AI Chat Bot a question, the bot analyzes the query and searches across all content types available in Peak Experience, including custom resources. By leveraging the metadata listed above, the AI can effectively reference custom content, integrating it alongside subscription materials to provide comprehensive responses.
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