Applies To:
Pinnacle Series Administrators and Content Managers
Common Causes/Issues:
Your custom video will not display in the browser with an error message stating the video could not be found.
Solution Overview:
-
Your video title (filename characters of the mp4) most likely contains special characters that are not allowed by Microsoft Azure or the Pinnacle Series platform.
-
Once the characters are removed and the video re-uploaded, the issue should be resolved.
- Please see the below list for which special characters might be allowed and which will generate an error.
~ : PASS
! : PASS` : PASS@ : PASS# : PASS$ : PASS% : PASS^ : PASS& : PASS* : Windows doesn't allow this( : PASS) : PASS- : PASS_ : PASS+ : ERROR RECEIVED in Portal and MU (see screenshots below)= : PASS{ : PASS} : PASS[ : PASS] : PASS| : Windows doesn't allow\ : Windows doesn't allow/ : Windows doesn't allow: : Windows doesn't allow; : PASS" : Windows doesn't allow' : PASS< : Windows doesn't allow> : Windows doesn't allow, : PASS. : PASS? : Windows doesn't allow